If you think you can, you can. And if you think you can't, you're right.
- Mary Kay Ash -
Winter Haven, FL
Enthusiastic, hard-working, multi-tasking and organized with solid background in human resources, training and motivating team building activities, documentation, schedule management, event and program planning.
Excellent verbal and written communication skills, developed through experience in retail, customer service, and management. Experience in delivering presentations to large groups of peers and supervisors concerning company updates, sales figures, new techniques and products, and data research.
Proficient computer literacy proven through work experience with social media coordination, Microsoft Office, QuickBooks, Peachtree, various scheduling platforms and web design host platforms.
Education and Titles
UNDERGROUND YOUTH MIAMI
Public Relations Chair
Digital Media and Marketing Designer
ISABELA'S BAR CUBA
Digital Media and Marketing Designer and Consultant
FLORIDA INTERNATIONAL UNIVERSITY
Bachelor of Arts in Sociology & Anthropology
Digital Media and Marketing Designer and Consultant
SIGMA SIGMA SIGMA, ZETA EPSILON
Executive Alumna Chair
Digital Media Consulting
Digital Media / Marketing Manager
8/2014 - Present
Organizes meetings with businesses to discuss current advertising opportunities with the use of digital media. Collaborates with businesses to devise a plan of action to promote business, events, and current promotions. Provide excellent customer service by interacting with posts from fans and /or customers with engaging and informative responses. Implements the correct strategy for businesses to help accomplish goals. Full-time access as professional social media manager working on businesses’ digital media channels. Conducts weekly calls to go over strategy and execution for different digital media marketing campaigns. Post industry related content that provide highly targeted ads to generate more quality leads, resulting in more conversions for your company. Works closely with all product development departments to create and maintain marketing materials for sales. Manages budget for multiple accounts for marketing posts via Facebook, Instagram, Twitter, and website management. Increased quarterly sales by 35% with effective advertising techniques over the last year. Collaborated with sponsors to trade product and construct marketing partnerships.
5/2016 - 5/2017
Provides assistance to the CEO and general manager in coordinating and performing a variety of complex administrative functions for in planning and executing design projects and events. Oversees purchasing of all retail products, packing and shipping supplies, and office essentials. Receives, prepares and submits all contracts, requisitions, and invoices in accordance with all locations in the South Florida region procedures. Manages departmental arrangements and logistics for meetings, conferences, training, events, and other functions. Advises management of escalated incidents, such as, back orders, invoice non-payments, or other delays to order fulfillment, and acts to resolve them. Hires, trains, and supervises new employees and coordinates on-boarding for retail, administrative, and support staff. Organize and monitor daily profit and loss performance reports, vendor purchasing and price analysis. Manages departmental expenses including travel, office supplies, books, and other materials using departmental credit card. Reconciles departmental card monthly expenses, making sure charges are allocated to proper accounts and that no erroneous transactions have been made. Prepares various communications, such as, presentation materials, correspondence, memorandum, forms, newsletters, manuals, and reports. Assists in the development and management of all marketing materials for product catalogs, blogs, social media, and item descriptions. Maintain records and work structure policies, employee benefits programs, and legal compliance.
Toys R Us
Regional Human Resources Manager
11/2012 – 05/2016
Oversaw and prepared data collection of profit and loss performance and turnover. Recruited and interviewed applicants for various job descriptions. Recorded and maintained records of interviews, safeguards of confidentiality of investigations and conducted summaries of interviews as witness. Provided ready access to applicant tracking system for seasonal audits and witness statements for investigations. Served as liaison and counselor to scheduled and conducted conflict resolution meeting with employees throughout the district; hearing and resolving employee grievances and counseling employees and supervisors. Collect and analyze data as appropriate and suggest modifications to protocols for assigning new employee roles and duties. Coordinated and managed employee on-going training and in-services; resulting in employee position changes and possible promotions. Established a recruiting, testing, and interviewing program for all stores within the region. Provided counseling and guidance to managers on candidate selection, conducting and analyzing job evaluations, and assisted with exit interviews. Design, develop, and conduct assessments of employee daily work results by training managers to coach and discipline employees effectively. Scheduled and coordinated in the development in team building exercises and events to build a stronger morale. Supports the leadership and development of Human Resource Supervisors at a regional level and conducted quarterly audits for the South Florida region.